FAQ
Frequently asked questions
Everything you need to know before you set up your first queue.
No. Customers get a link over WhatsApp (or from staff) and open it in any browser to see their live queue status. They can also enable browser notifications.
Any business with a waiting line — clinics, restaurants, banks, salons, post offices, retail counters and service desks. The intake fields and terminology adapt to your business.
From your average service time and the number of counters serving in parallel, updated as the queue moves.
Yes. WhatsApp is our primary customer channel. Customers can also opt in to free browser (Web Push) notifications on their status link.
You can set an optional grace time. Customers who are called but don’t arrive within it are automatically marked as no-show — or you can remove them manually.
Yes. Each queue starts fresh at #1 every business day, automatically. Staff just add customers.
Absolutely — the Free plan lets you run a live queue with WhatsApp notifications at no cost.